Services

Everything your systems need, from one independent partner.

Indicium covers the full lifecycle of business IT — guiding how software is designed and built, managing the projects that deliver it, testing it independently, keeping it supported, operated and secure, and shaping the contact-centre, CRM and financial systems around it. Each service stands on its own; together they cover ground most businesses split across several vendors.

  1. Developer working on application code at a workstation

    Software Development Consultancy

    Software designed, specified and documented around your business.

    We advise on and guide software design and development end to end — from systems analysis and architecture to implementation planning and documentation — including web and portal applications, integration with existing systems, and the modernisation of legacy platforms. The coding itself stays with your in-house team or the implementation partners we help you select and oversee; we act as the translator between your business and the people writing the code.

    • Consultancy for application, web & portal projects
    • Software systems analysis & design
    • Implementation & installation planning
    • Systems-integration & data-migration planning
    • Legacy-modernisation & re-platforming roadmaps
    • Technical specifications & software documentation
    • Architectures designed for high user volumes
    • Mediating between your business and developers
  2. Colleagues gathered around a laptop in a meeting room, reviewing a project together

    IT Project Management

    IT projects kept on scope, on budget and on time.

    Independent project management for your IT initiatives — from kick-off and vendor selection to acceptance and go-live. We plan, coordinate and oversee the work of in-house teams, vendors and implementation partners against our strict, documented project-management protocol, representing your interests at every step so scope, budget, timeline and quality stay under control.

    • End-to-end planning, scheduling & governance
    • Scope, budget & risk management
    • Vendor selection & tender support
    • Coordinating in-house teams, vendors & partners
    • Quality gates, acceptance & sign-off
    • Progress reporting & stakeholder communication
    • Go-live planning, training & handover
  3. An engineer reviewing an automated test-run dashboard of passed and failed checks

    Software Testing & QA

    Confidence that software works before it ships.

    Independent testing and quality assurance across the delivery lifecycle — from test strategy and planning to manual and automated testing — so defects surface in the lab, not in production. We can own the test effort end to end or strengthen the practice your own team already runs.

    • Test strategy & test management
    • Manual functional & exploratory testing
    • Automated UI, API & regression testing
    • Test automation in CI/CD pipelines
    • Test-process setup & optimisation
    • QA audits & testing-methodology coaching
  4. An operations wall of system-monitoring dashboards

    Technical Support, Maintenance & Operations

    Dependable support and operations that keep critical systems running.

    Once systems are live, we keep them healthy — troubleshooting, on-call and emergency assistance, maintenance, and clear guidance on upgrades — and advise on the infrastructure and operations around them: resilient architecture, proactive monitoring, and the automation that reduces manual effort. For your existing software and any new procurement.

    • Troubleshooting & issue resolution
    • On-call & emergency technical assistance
    • Infrastructure design — on-premise & hybrid
    • Proactive monitoring, alerting & capacity planning
    • Operations automation & DevOps practices
    • High-availability & business-continuity guidance
    • Support for call-centre systems & sub-modules
    • Advice on upgrades, enhancements & new procurement
  5. A padlock formed from a network of nodes beside server racks

    IT Security & Audits

    Know exactly how exposed your systems are.

    Independent security and protocol audits that surface risk before it becomes an incident — covering your software, your internal IT, and the protocols that govern both.

    • Software security audits
    • Internal IT security audits
    • IT-protocol audits
    • IT safety testing
    • Prioritised risk findings
    • Remediation guidance
  6. A specialist wearing a headset at a contact-centre workstation

    Contact Centre & Unified Communications

    Contact-centre and communications platforms, integrated properly.

    Specialist consultancy in systems integration, solution architecture and implementation for contact centres and unified communications. As independent providers of professional services to Avaya, Microsoft and Oracle partners worldwide, we support complex communication projects — including Microsoft platforms extended with call-centre capability.

    • Systems integration & solution architecture
    • Contact-centre design & implementation
    • Unified communications projects
    • Microsoft platforms with call-centre features
    • Complex, multi-site rollouts
    • Vendor-neutral platform selection
  7. An analyst reviewing customer data across dual monitors

    CRM & Customer-Service Systems

    Customer systems your team will actually use.

    We plan the introduction or replacement of customer-service IT, then design, implement and support CRM systems — with full testing, quality control, and the end-user training that makes adoption stick.

    • Planning new or replacement customer-service IT
    • CRM design & implementation
    • Beta testing & quality control
    • End-user training & adoption
    • Efficient user administration
    • Ongoing CRM support
  8. A screen of financial charts and reporting dashboards

    Financial IT

    Specialist IT for banks, insurers and financial institutions.

    Our financial-IT practice maps your processes and infrastructure, then advises on the applications behind banking, insurance, pensions and wealth — from client and member portals to transaction, administration and reporting systems, with the workflow and approval automation regulated back offices depend on, and the resilient infrastructure and disaster recovery that sensitive, always-on environments demand. We work with banks, insurers, brokers, pension and health funds, leasing, factoring and investment firms.

    • Banking & insurance CRM systems
    • Client & member portals with secure self-service
    • Payment, ledger & transaction systems
    • Pension, account-holding & accounting IT
    • Asset-allocation software consultancy
    • Database management consultancy
    • Integrated IT for private equity, family offices & trusts
    • Disaster-recovery plans (DRPs) & annual DR tests

How we work

A clear, documented mandate — before any implementation.

  1. 01

    Understand & map

    We research your business processes and map your hardware and software estate, including how separate locations and branches connect.

  2. 02

    Analyse & recommend

    Our experts identify where IT can be consolidated or strengthened, and set out the steps, options and expected results in a written action plan.

  3. 03

    Implement & oversee

    We deliver against a documented project-management protocol, train your people, and — where useful — recommend and monitor trusted implementation partners.

Not sure where to start? A short conversation usually is.

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General guidance only; the right approach depends on your systems, sector and goals, which we confirm with you before any work begins.