Services

Everything your systems need, from one independent partner.

Indicium covers the full lifecycle of business IT — designing and building software, supporting and securing it, and shaping the contact-centre, CRM and financial systems around it. Each service stands on its own; together they cover ground most businesses split across several vendors.

  1. Software Development & Consultancy

    Software designed, built and documented around your business.

    We advise on and guide software design and development end to end — from systems analysis and architecture to implementation planning and documentation — and act as the translator between your business and the people writing the code.

    • Application design & development
    • Software systems analysis & design
    • Implementation & installation planning
    • Programming & software documentation
    • Software conversions & migrations
    • Mediating between your business and developers

  2. Technical Support & Maintenance

    Dependable support that keeps critical software running.

    Once systems are live, we keep them healthy: troubleshooting, on-call and emergency assistance, maintenance, and clear guidance on new versions and enhancements — for your existing software and any new procurement.

    • Troubleshooting & issue resolution
    • On-call & emergency technical assistance
    • Ongoing maintenance & monitoring
    • Support for call-centre systems & sub-modules
    • Advice on new versions & enhancements
    • Support for newly procured systems

  3. IT Security & Audits

    Know exactly how exposed your systems are.

    Independent security and protocol audits that surface risk before it becomes an incident — covering your software, your internal IT, and the protocols that govern both.

    • Software security audits
    • Internal IT security audits
    • IT-protocol audits
    • IT safety testing
    • Prioritised risk findings
    • Remediation guidance

  4. Contact Centre & Unified Communications

    Contact-centre and communications platforms, integrated properly.

    Specialist consultancy in systems integration, solution architecture and implementation for contact centres and unified communications. As independent providers of professional services to Avaya, Microsoft and Oracle partners worldwide, we support complex communication projects — including Microsoft platforms extended with call-centre capability.

    • Systems integration & solution architecture
    • Contact-centre design & implementation
    • Unified communications projects
    • Microsoft platforms with call-centre features
    • Complex, multi-site rollouts
    • Vendor-neutral platform selection

  5. CRM & Customer-Service Systems

    Customer systems your team will actually use.

    We plan the introduction or replacement of customer-service IT, then design, implement and support CRM systems — with full testing, quality control, and the end-user training that makes adoption stick.

    • Planning new or replacement customer-service IT
    • CRM design, development & implementation
    • Beta testing & quality control
    • End-user training & adoption
    • Efficient user administration
    • Ongoing CRM support

  6. Financial IT

    Specialist IT for banks, insurers and financial institutions.

    Our financial-IT practice maps your processes and infrastructure, then advises on the systems behind banking, insurance, pensions and wealth — including the resilient infrastructure and disaster recovery that sensitive, always-on environments demand.

    • Banking & insurance CRM systems
    • Database management consultancy
    • Pension, account-holding & accounting IT
    • Asset-allocation software & consultancy
    • Integrated IT for private equity, family offices & trusts
    • Disaster-recovery plans (DRPs) & annual DR tests

How we work

A clear, documented mandate — before any implementation.

  1. 01

    Understand & map

    We research your business processes and map your hardware and software estate, including how separate locations and branches connect.

  2. 02

    Analyse & recommend

    Our experts identify where IT can be consolidated or strengthened, and set out the steps, options and expected results in a written action plan.

  3. 03

    Implement & oversee

    We deliver against a documented project-management protocol, train your people, and — where useful — recommend and monitor trusted implementation partners.

Not sure where to start? A short conversation usually is.

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General guidance only; the right approach depends on your systems, sector and goals, which we confirm with you before any work begins.

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