Technology

Deep knowledge of the platforms your business runs on.

Indicium's consultants help you design, implement, optimise and audit your IT systems. We stay platform-independent — these are the technologies we know in depth and integrate every day.

Oracle

Robust Oracle database design and administration, with PL/SQL development for high-integrity, high-volume systems.

  • Database management
  • PL/SQL development
  • Performance & optimisation

Microsoft

Application development on the Microsoft stack, with deep integration into Windows environments and Office workflows.

  • .NET / Visual Studio
  • Windows Server
  • MS Office integration

Java

Enterprise Java application-server solutions with hardened security, for integrations that have to stay up.

  • Application servers
  • Secure integrations
  • Enterprise back-ends

Avaya

Telephony and contact-centre engineering across the Avaya platform — voice, routing and self-service.

  • IP telephony & IP Office
  • Interactive response (IVR)
  • Interaction Center
  • Predictive dialling
  • Messaging

NICE & Verint

Interaction recording, quality management and workforce analytics for regulated, customer-facing operations.

  • Call & screen recording
  • Quality management
  • Interaction analytics
  • Compliance recording

Speech & self-service

Speech-driven self-service and IVR — automatic speech recognition and text-to-speech, designed around real customer journeys.

  • Nuance speech
  • ASR & text-to-speech
  • IVR application design

Altitude

Unified contact-centre software bringing inbound, outbound and blended interactions onto one platform.

  • Unified contact centre
  • Inbound & outbound
  • Blended routing

Identity & access

Web access management and identity governance — single sign-on, federation and policy-based access for enterprise web applications.

  • Web access management
  • Single sign-on
  • Identity governance

Don't see your stack here? Our work is platform-independent — these are simply where our experience runs deepest. Talk to us about yours.

Have a platform in mind? Let's talk specifics.

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